Manage Your Subscription
View your orders, manage your subscription, update your information, and make changes to upcoming deliveries—all in one place.
Manage Your Subscription
After signing in, select Manage Subscription and choose the subscription you want to manage. From there, you can:
- View subscription details and past orders
- Update your payment method
- Change your shipping address
- Skip an upcoming order
- Pause or resume your subscription
- Cancel your subscription
Skip an Upcoming Order
Select your subscription, find Upcoming Order, and click Skip. You can skip additional upcoming deliveries if needed.
Pause Your Subscription
Select Pause Subscription under the subscription overview. Pausing takes effect immediately, and you won’t be charged or receive additional deliveries until you resume.
Resume Your Subscription
Open your paused subscription, select Resume Subscription, and click Continue to restart your scheduled deliveries.
Update Your Payment Method
Open your subscription and click the pencil icon next to Payment. Select an existing payment method or add a new card or digital wallet, then click Save.
Change Your Shipping Address
Open your subscription and click the pencil icon next to Shipping Address. Enter your updated address and click Save.
View Past Orders
Select your subscription, scroll to Past Orders, and click View next to the order you want to review.
Cancel Your Subscription
Open your subscription and select Cancel Subscription. Cancellation takes effect immediately and ends all future billing and deliveries.
Please note that cancellation cannot be undone. If you only need a temporary break, we recommend pausing your subscription instead.
Need Help?
We’re always happy to help. Contact our Poma Pet customer-care team if you have any questions or need assistance managing your account.