Shipping Policy

At PomaPet, we aim to provide fast, reliable shipping with clear communication every step of the way. Please review our shipping policy below.

Orders placed before 2:00 PM EST are processed the same business day.

Orders placed after 2:00 PM EST will be processed the next business day.

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping times vary depending on your location and the product ordered.

Estimated delivery times:

Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, or high-volume periods.

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear after shipment. Limited movement early in transit is normal.

If your order includes multiple items, they may ship separately to ensure faster delivery.

If this occurs, you will receive multiple tracking numbers.

For international orders:

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
Customs processing times vary by country and may cause delays beyond our control

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

If an order is returned due to an address error, reshipping fees may apply.

If your order appears delayed:

If a package is confirmed lost by the carrier, contact us at Support@PomaPet.com, and we will assist you.

For any shipping-related questions, please contact:

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